We are here to support you. While you are in Canada, you can speak with your CHI “Relationship Manager” (our term for “Homestay Coordinator”) as often as you would like, in person or on the phone.
Before you arrive in Canada, we will send you the CHI Guide for Students, an easy-to-read manual that describes what makes a successful homestay experience, what it is like to live in Canada, and how we can help you while you are here.
On your first week of school, your local Relationship Manager (RM) will come to your school to meet you in person. Every week after that, your RM will visit the school in person to answer your questions, to ask how things are going, and to help you with anything you are concerned about. In addition to these visits in person, we will ask you to evaluate your homestay experience in writing soon after you arrive, so we can make any changes required as you get settled in Canada.
Although it rarely happens, if you or your host feels we have made an inappropriate match, we arrange a different homestay, immediately, for free.
If you need help, please contact us!
We Promise You Will Be Satisfied
Over the last ten years, 95% of our clients told us their homestay was satisfactory or better. Lots of them told us they did not want to go home!
2% of our clients asked to change homestays because they forgot to warn us about an allergy or food restriction. 3% of our clients told us they were unhappy with the match we had made for them. We moved them right away, at no extra cost.
A very few students find that homestay is not right for them and decide when they arrive in Canada that they would prefer to live in a hotel, or in an apartment with friends.